Crain Hyundai of Fayetteville

I bought a car recently for the first time--so I know when I walked in their first thought was probably "sucker." Not only did they not listen to me/disregard what I was asking to see, I wanted to stay at a certain price or lower and was very adamant about that. I told them I would take a lesser car that was similar if it would be in my price range. I just liked one that was a particular color, but didn't care about fancy details. Well, in the negotiations I felt very pressured and talked-down to, but they finally worked it out where my monthly payment was EXACTLY what I told them my limit was. I wasn't sure if that was a good idea, since it was the maximum, but it had been almost 4 hours and I didn't want to prolong the process and wasn't sure if this was all normal since I'd never purchased a car on my own. So I went with it. But that's where they get you. Then you go in to sign all these papers and apparently there's a gap thing you have to purchase to pay additionally every month that took me over my limit. There were 3 options, and I picked the middle one because I was led to believe that included oil changes and tire rotations, so I figured even if I'm paying extra every month, if that is included then maybe it would almost balance out? Whatever. Then I get my car home and the radio signal wasn't very strong at all, which I thought was strange but didn't question too much, but then my air conditioning went out on a 5-hour drive so I had to take it in to be serviced about a week later. There had been a recall on a couple parts so they arranged to replace those, and I off-handedly mentioned my radio and was met with an almost condescending lecture about radio and satellite signals but they said they would look into it--only to come back a few minutes later to grill me on where my antenna went... I have a picture from when I purchased it at the dealership; it never had an antenna on it (which is explained my problems receiving local channels), but I felt like I was treated as if I had done something to cause it when it came that way. But it was all on warranty and they fixed everything. Then, I had my first oil change that they set up for free when I bought my car. The service went quickly and that was actually finally a pleasant experience, until at the end when I was asking about my gap coverage and the oil changes and tire rotations that were supposed to be included for what I'm paying every month.... first, another condescending lecture about what the gap coverage is for, but when I explained the 3 options and how the man had led me to believe that it included these things, the guy said he would look into it and get back to me. That was a week ago and I still haven't heard anything, and honestly the more I think about all of this, the more angry I get. Everyone at the dealership is out for themselves, and out to make money. They don't care about you, or what you want, or what you value. I didn't see a single car I was asking to see, and I am so dissatisfied with my purchase and deeply regret it. Try to look for a place that employs humans instead of robots--a place that actually cares about people as individuals instead of only their bottom line. I would never recommend this place to a friend; in fact I steer people away. And I guess I learned a valueable experience for what not to look for next time I want to buy a car. Thanks for nothing Crain Hyundai of Fayetteville.