Surprise Ford

I bought a new 2017 F150 XLT from Surprise Ford and upon delivery not all accessories were installed. Made an appt for install and had to wait over 2 hours for the 5 minute job. On first service (The Works) the truck was completed but I had to wait 45 minutes for them to find the service writer to get me my keys.On the Works they rotated my tires. I then left for a month long trip back east. On my return and almost home I had a flat tire. Upon searching the truck the lug nut key for the dealer installed lock lug nuts was missing thus although the tire could be removed the locking lug could not be installed.On my return I called Surprise Ford service and explained the issue. They to this date have never called me back even after repeated messages. I then emailed their management than also has never contacted me back. I spoke to the parts dept and all they would do is schedule me for a service visit, charge me a shop hour per tire to remove the locking lugs, and charge me for a new set. Even though in order to roate my tires they would have had to un lock them first!! Thus where is my key that they used and has never been seen since??? I ordered at new key($20) using the id card their parts dept told me to....and of course, upon receipt it is different than the ones on my truck. I finally went to Big O tires and for $75 they removed the remaining 3 locking lugs and replace all four with plain ones. If you want competent service you can trust....stay away from Surprise Ford.