Surprise Ford

If you want to waste your time and be ripped off with bait and switch tactics, Surprise Ford is your place. It did not matter who I dealt with, every step of the way was full of lies and deceitfulness. Zero honesty and integrity from start to finish. Did I mention Surprise Ford is owned by Berkshire Hathaway? Don't be fooled thinking you're working with a local dealer, supporting the local economy. This place is anything but that. I've also tried calling Lucy Penazola multiple times, as her name and number is listed in several reviews. Not once has she taken or returned my call. She's not there to help, she's just a facade. There are much better Ford dealerships in the Phoenix area. Rodeo, Earnhardt, etc. Take your hard earned money where you'll be treated with respect.