Surprise Ford
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Dealership Sales Review
sales Rating
Long and stressful experience
Written by 03/25/2017
onI thought I had done all my homework on my future purchase here. I made a couple of enquiries within a four-day period. In that time I received conflicting information via email. That was my warning! After driving over an hour to pick up my new car, I was low-balled for my trade and they added an almost $3,000 of additions they made to the car not included in the sale price! When I saw the numbers I told him I would never accept a lowball offer on my trade and I would never pay for an undisclosed charge! I've been shipped the hand of the salesman to leave completely angered and stressed for driving an hour! They rushed out to make me a deal in the parking lot! Absolutely ludicrous that things are still done this way. I did buy the car(only because the internet team made a mistake and quoted me over $2,000 less than their internet price) but I was in their building from 7 p.m. to 11 p.m.! The car did not have gas in it and the mats were missing! It also had a pending recall that I asked to be reviewed and I was never given paperwork to show it was completed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No