Skip to main content

Surprise Ford


16825 W Waddell Rd, Surprise, AZ 85388 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

2 out of 5 starssales Rating
Long and stressful experience
Written by Jenn1975 on 03/25/2017
I thought I had done all my homework on my future purchase here. I made a couple of enquiries within a four-day period. In that time I received conflicting information via email. That was my warning! After driving over an hour to pick up my new car, I was low-balled for my trade and they added an almost $3,000 of additions they made to the car not included in the sale price! When I saw the numbers I told him I would never accept a lowball offer on my trade and I would never pay for an undisclosed charge! I've been shipped the hand of the salesman to leave completely angered and stressed for driving an hour! They rushed out to make me a deal in the parking lot! Absolutely ludicrous that things are still done this way. I did buy the car(only because the internet team made a mistake and quoted me over $2,000 less than their internet price) but I was in their building from 7 p.m. to 11 p.m.! The car did not have gas in it and the mats were missing! It also had a pending recall that I asked to be reviewed and I was never given paperwork to show it was completed.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.