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Chapman Hyundai Scottsdale


3600 N. 89TH Street, Scottsdale, AZ 85251 (map)
Today 8:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Do not go to this place !!!!
Written by ChaeKyeong on 04/10/2016
I got a quotation from Edmunds.com and the sale person called me (Jim, John or whatever). The main reason why I visited that store is he said they have a lot more physical stocks than the system shows. When we went there, there is only one Accent (I specifically needed an Accent) left. He lied to me. He said they have 6 or something. We did walk around the parking lot for a while to find non-existed other cars. He called somewhere then he told me that they sold 5 cars of Accents yesterday. What??? I really really wish I should run away at that moment. Anyway, I purchased an Accent at that day and they asked me to pay in cash. I tried to pay part of my payment (to get points) with my visa card but they said Arizona law requires to pay in cash to purchase a vehicle. Is it true? By the way, I have 785 FICO score. What I do not understand is how all the people are so cooperating to cheat their customer. They were so pushing to sell extra warranty and financing by asking me more than 5 times. Then, the price suddenly went up tremendously with all the hidden cost. Anyway, I purchased it because I needed that car urgently for my friend, temporary guest. Because the tinting was not enough (one of my daughters has sun allergy), the sales person promised that he will do something for us. Then, I could not find him for 3 days after purchasing my car and he did not do anything. It seems like he thought that I will return the car so he was continously hiding? Eventually, he asked me $300 for another tinting a week later. WOW!!!! He must think that I am a bank or something. What he did was just avoiding me. I talked with their customer service manager and they do not care once they sell the car. They are very good at avoiding issues and running away. It is surprising that the customer service manager cannot do anything but covering their sale man's fault. I talked with my lawyer to put them in trouble but my lawyer said it is not worth it because this place is already notorious for ripping off customers. it is clear that they just want to milk money as much as they can from the first customer then say bye~. Customers will never come back. But, Chapman Hyundai does not care because most Americans do not purchase a vehicle frequently. They just need to attract new customers who have no idea about them. I am a Korean and I used work for Hyundai in Gyedong HQ building (supporting Mr. Jeong, a big man who is a son of Hyundai founder) in Seoul. I know a lot of critical people there and I filed my experience/complain report. I also called Hyundai USA and Atlanta factory to make sure everybody knows the name of this dealer. Actually, they laughed at me how Hyundai man (actually, woman) can be cheated/ripped off by Hyundai dealership. I was surprised this dealer has so many complains filing in Hyundai, USA. Since I posted this story on Koreans and Chines community web sites, none of them will go to this place. I made sure this dealership's customer satisfaction rate will reflect true numbers (they offered $20 free gas for 10 satisfaction rate but I put 0 zero) and my experience presentation files will be used for sales men training purpose within Hyundai. I guess that I have been ripped off (with all the hidden cost, my Accent price went up almost like Elantra) because I am a foreigner. They think I cannot do anything because I am not an American, but I could do something more because I am a foreigner. I believe Chapman's sales policy is clear. They do NOT care once sell it. But, they really should understand good customer will come back continuously with their family and friends if you are doing business right. By the way, I purchase a car every two years. If you go there, you need to pay attention when they add several additional hidden cost after agreeing with the vehicle price. They will use tons of tricks to increase your vehicle price later. Also, they put my wrong name on the contract paper so I asked my sales person (John or whatever) to change it. He said that he will do it. But, my wrong name was on the paper. I asked them several times. However, I still get Hyundai promotional material under my wrong name. Last but least, the internet sales manager said he will give me $100 from his own pocket if I refer my friend. Is this true? From his pocket? I am just wondering whether the owner of this dealership actually does care about his business with these non-integrity oriented people.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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