Chapman Hyundai Scottsdale

After several weeks of research of the vehicle I was interested in I ended up contacting Chapman Hyundai. They had a great price on an accent that I was interested in advertised. When I got there however all my pleasant expectations were washed away. Now let me preface this by saying that I was in Auto sales for almost ten years myself, my brother has been in for five and my father for almost thirty. I know just about every trick of the trade and let me tell you these guys are going textbook. When I arrived the gentleman I had an appointment with was called away on an emergency... ( Trick #1... This is called a TURN when a staff member is double stacked on deals or does not want to be bothered) We let the new salesperson know what we were looking for and when she went to go get it we were looking at almost an hour before she pulled the car up. We took the car for a test drive and everything appeared fine. When we got back to the dealership we started to look at numbers. First they brought out a full boar pencil. ( trick #2... Hit the customer high in order to determine what they can handle and hopefully get them to bump up their price expectations.) I was not about to deal with this and sent the salesperson back to the desk manager. When she returned she said to me that "if I was in the business that I should know how this works". She proceeded to show me a set of numbers that solely doubled my down payment and shortened my term to look like the interest rate was better. ( Trick#3... Find the customer hot button and only address that so they feel like they are getting what they want.) At this point I was done with the games and my wife and I went around the corner and bought a Kia from a dealership that treated us fairly and did not play games with their customers.