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Camelback Hyundai


1500 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Worst 3 1/2 hours I have experienced, waste of time.
Written by Autobahn19 on 03/07/2016
Love cars / hate Dealerships : Worst experience Today @ Camelback Hyundai Motors in Phoenix, Az. On Camelback Road in Phoenix. I was prepared to leave today with a specific vehicle / model after weeks of searching and a price guarantee + providing them all info on trade in vehicle. The Dealership assigned me to this Sales " kid " that kept asking me unnecessary questions for over 3 hours After driving the car, when I had a (*guaranteed price ) before coming in . I am extremely light sensitive, and they were not at all accommodating, I had to step out to walk off a migraine brought on by the bright lights. A private office with lights off would have prevented that. I even asked, explaining my dis -ability. He then added over $10k on the back of an envelope To INCLUDE the trade in, and dared to want to deduct the tow it needed into the dealership / I.e (charge me for it). They would not honor Blue book value on my trade in vehicle, nor show me an "alleged " copy report claim of accident on said vehicle. I have no knowledge of that and requested report/ proof . A True bait & switch !!! Such lack of integrity , I am so very disappointed and discouraged . Extremely disrespectful to a female customer . YES - I did say that ! There were over 5 other men in the main office, obviously that could have stepped in if they wanted the business instead of playing games. I had to repeat myself my original price range/ offer - He did not seem to understand I say what I mean the first time. As I was leaving, exhausted, he thanked me for wasting his time and day rather loudly when I walked out of the room . Disgusting behavior for a young employee or a man ( ? ) of any age. They will NEVER get my business. Lost a sale today, and reference. * They actually wrote down a fee to charge me for AIR already in the tires on the new vehicle I was considering buying, written on the back of an envelope. Don't buy a Santa Fe ! You will get taken .
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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