Camelback Hyundai
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Dealership Sales Review
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Worst 3 1/2 hours I have experienced, waste of time.
Written by 03/07/2016
onLove cars / hate Dealerships :
Worst experience Today @ Camelback Hyundai Motors in Phoenix, Az. On Camelback Road in Phoenix.
I was prepared to leave today with a specific vehicle / model after weeks of searching and a price guarantee + providing them all info on trade in vehicle.
The Dealership assigned me to this Sales " kid " that kept asking me unnecessary questions for over 3 hours After driving the car, when I had a (*guaranteed price ) before coming in .
I am extremely light sensitive, and they were not at all accommodating, I had to step out to walk off a migraine brought on by the bright lights. A private office with lights off would have prevented that. I even asked, explaining my dis -ability.
He then added over $10k on the back of an envelope To INCLUDE the trade in, and dared to want to deduct the tow it needed into the dealership / I.e (charge me for it).
They would not honor Blue book value on my trade in vehicle, nor show me an "alleged " copy report claim of accident on said vehicle. I have no knowledge of that and requested report/ proof .
A True bait & switch !!! Such lack of integrity , I am so very disappointed and discouraged .
Extremely disrespectful to a female customer . YES - I did say that ! There were over 5 other men in the main office, obviously that could have stepped in if they wanted the business instead of playing games.
I had to repeat myself my original price range/ offer - He did not seem to understand I say what I mean the first time.
As I was leaving, exhausted, he thanked me for wasting his time and day rather loudly when I walked out of the room .
Disgusting behavior for a young employee or a man ( ? ) of any age.
They will NEVER get my business. Lost a sale today, and reference.
* They actually wrote down a fee to charge me for AIR already in the tires on the new vehicle I was considering buying, written on the back of an envelope. Don't buy a Santa Fe ! You will get taken .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No