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Camelback Hyundai


1500 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 8:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Buyer beware!
Written by Jaymueller on 01/17/2019
On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos who was friendly and took the time to answer any questions we had. We sat down and negotiated a deal on a new Elantra. It was a pretty good experience until we hit the finance stage. When we sat down to sign the papers we were first shown a contract that had my daughter's name on it but showed the payment being about $50 higher than we had negotiated. When questioned about this, they were able to "find" the correct paperwork. We continued through the process and were asked to sign a second contract, for a different amount, in case they weren't able to approve my daughter's college graduate discount. The next day we set about gathering documentation from Arizona State University which would qualify her for the discount . The finance department was provided with my daughter's transcript and a letter stating that she is due to graduate in May (well within the 6 month requirement to qualify for the discount) and were assured that everything looked good. On January 16th we received a message stating that the discount was denied and asked if she wanted to proceed without the discount. I guess what I would like people to learn from my experience is that you need to read your paperwork very carefully, especially at this dealership, and be cautious about discounts you are promised. If they are unable to qualify my daughter, who is in her last semester and has a cumulative gpa of 4.17, for a discount which she is qualified, things look pretty bleak for everyone. Buyer beware!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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