Peoria Ford
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Dealership Service Review
service Rating
Bait and overpriced seduction
Written by 03/21/2016
onI received a $25.00 gift card in the mail from Peoria Ford for their Quick Lube service. I made an appointment to get the oil changed on my 2006 Ford f-150. When I got to the service department to drop off my truck the service writer I was told to ask for was busy and I waited about 20 minutes until another person came to help me. I told him my name and that I was here for an oil change. He then proceeded to try and up sell me additives and a fuel system cleaning. I told him no thanks and he responded with " don't you want to take care of your car?" I replied with I only wanted my oil changed. I also informed him that I did not want my tires rotated but could they inspect the brake which was part of the service when getting an oil change which I usually have performed at Sanderson ford for $39.00 with a $10.00 mail in rebate. I showed the $25.00gift card to the service writer he then informed me that the service would cost me $64.00. When I informed him about Sanderson Ford's cost he stated that " they could not make any money for that price and I told him forget it and I would take my truck to Sanderson. He then quoted me a price of $50.00 which ended up costing $27.00 in all after gift card. After the service was complete a different service writer informed that my car was complete and that my battery had failed the load test and that it was having trouble cranking. He asked if I wanted it replaced. I had no trouble with the battery when I brought the car in or after I took it to Sears where they told me the battery was fine. ( I bought the battery at Sears) Been starting fine for the last two weeks with no problems.. The service writer never did go over the brakes or any other aspects of their service inspection. I will never take my vehicle to Peoria Ford again. Even if they send me a gift card for free service and a massage. Go to Sanderson Ford they are no pressure upfront and fair pricing. Last time I went for oil service the service writer told me I did not need to perform a transmission flush even after I asked them to do it. He stated that I still had 10,000 miles till that service was due. Never Peoria ford again. Sorry Sanderson for allowing myself to be duped with a bait and overprice seduction from Peoria Ford.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable