Peoria Ford
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Dealership Sales Review
sales Rating
DISHONEST, HORRIBLE CUSTOMER SERVICE & WASTE OF TIME!
Written by 02/25/2018
onI called about 2014 Kia Sedona that was advertised online. Jonathon Inzunza told me to come and check it out. I scheduled an appointment with Drew, his Sales Manager, for the following day. When I got there, the vehicle was filthy and was told to wait an hour for it to be cleaned and detailed. 2 hours later Jonathon & Jake (the guy in the office) both told me that the car was not ready and that I should come back the next morning. I asked Jonathon to send me the out the door quote so I could bring a cashier's check with me when I came. He said that I would have it in a couple of hours (this was 1pm). At 7pm I called the dealership only to be told that he was with a customer and couldn't be interrupted. A bit after 9pm I got a call from the dealership to let me know that the vehicle might have been sold and that I should call in the morning to make sure. I called in the morning and was told that the vehicle is still in their inventory and was quoted $3,000 more than what I was originally told, but I decided to go there anyway. Before I could reach them, Johathon called me and asked if someone got back to me since I left messages for him to call me. When I asked him about the vehicle, his demeanor changed. He told me that he sold it to someone else the night before and that he didn't feel obligated to call or email me because he was too busy. Also, that they are not allowed to call after 9pm. Then I got a call from his Sales manager telling me that I should come over because they have great deals on other vehicles. I told him no thanks.
Would never recommend them to anyone!!! Worst Experience ever!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No