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Arrowhead Honda


8380 W Bell Rd, Peoria, AZ 85382 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (0) No (1)
Service Rating
Recommend:
Yes (0) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Run, don't walk away from Arrowhead Honda
Written by Joy Richards on 08/16/2022
I bought an extended warranty when I purchased my 2017 Honda from Showcase Honda and was told it was good for all Honda dealerships. I called last week and talked to Rob about safety feature malfunction and he told me they would honor my warranty and made an appointment this morning. Only after waiting 2 hours I was told they found the problem, had the part in stock and already cleared the repair with my extended warranty but I owed Arrowhead $100 because I didn't purchase the vehicle and warranty their. When I argued that I was told this was covered under warranty and if I was told I had to pay only because I purchased elsewhere, I would have gone back to Showcase. Rob smirked and said I didn't ask about deductible and he didn't need to tell me. He advised me to "Educate myself". I'm officially educated and will not deal with them again and hopefully you won't either if you don't want less than honest, discourteous service
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Ron on 01/29/2024
It sounds like this is a dealer to avoid.
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