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Jim Click Green Valley Ford


1030 W Duval Rd, Green Valley, AZ 85614 (map)
Today 8:00 AM - 7:00 PM
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Yes (3) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Used Chevy Avalanche Electrical problems
Written by Cheryl on 04/08/2019
After replacing my battery while out of town, my electrical system went out completely after returning to Sahuarita. I had it towed to the Green Valley Service Department. They charged me $140 for diagnostics and told me that the terminal on the battery cable was loose. That lasted 48 hours before it went out again. I got it jumped and took it to Auto Zone to test the battery as that was where I bought it. They told me the battery was fine but the alternator was draining the battery. I took it directly to the Service Department. They called me two days later to tell me that my truck was ready. When I got there to pick it up, it failed to start again. Two days later, I returned to pick up my truck for the third time and was told that an aftermarket device on my dashboard was draining my battery when the truck was turned off. The Service Advisor showed me where the device was unplugged and told me to plug it back in whenever I tow anything. I also was unable to reset the clock on the center console. They told me that I will have to go to a Chevy Dealer to have the computer reset. When I got home, I looked under the hood and found a disaster on my positive battery cable. It had been split in two, each half had a copper connection added to it, secured with electrical tape. Each copper connector was attached to the terminal that attaches to the battery post. I will be going elsewhere to have the battery cable replaced.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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