Berge Volkswagen

Let me start off by saying that I do love the brand Volkswagen and I have owned a great many of these cars over the years of both the classic VW's and the new style of Volkswagens. I would not bash this car because generally with the exception of this one particular vehicle they have all been very good cars. This whole ordeal with Berge VW started 2 years ago when a great many of us ran into financial difficulties, and at the time I was leasing a 2010 VW Jetta TDI cup edition with a car note of about 600 dollars. I had gotten released from my job and could not afford to make the car payments on this vehicle. So I did what any person in a bind would have done and I was forced to trade in the vehicle towards something cheaper. In the process of doing so I had to also trade in my 1971 VW karmann ghia which was one of my pride and joys to unbind myself from the negative equity I had in the 2010 jetta. Berge made the deal and sold me a 2005 Jetta with a much lower payment that I could afford. Throughout the entire 2 years of owning this vehicle it has been nothing but problems, lots of littles problems always making it hard to keep up with repairs and car payments and everything else. I struggled for about 2 years with this vehicle before I got back on my feet and decided to trade it in and get something more reliable. I went into another VW dealership in town to look at getting another car, and during the appraisal process the other dealership here in town informed me that the vehicle that I had ownership of was a lemon law buyback, and that the car had virtually no value as a trade in. A car fax report was given to me buy the other dealership, at which time I contacted Berge VW. Upon arrival at the dealership the first time I explained the situation to the manager there at that time and was pretty much brushed off by everyone in the sales tower and pretty much told it was my problem. So I spent a little time reading some of the laws to get a little more information about this type of situation. I found a few things and contacted the Credit Union the car is financed through and VW of America to let them know the situation. The Credit Union notified me a few days later that they don’t do loans on vehicles with these kinds of titles and that they were not aware of it til I had notified them, they also told me that they contacted berge and that berge would be in contact with me soon, After a week they never called. VW of America offered me a voucher towards the purchase of a new car, but said they couldn’t do anything to the dealership until they came up for review again (which I am hoping is soon). After that week of waiting I finally contacted the Arizona State Attorney General Tom Hornes office and 2 days after I got a written letter from the attorney generals office did I finally get a response from Berge asking me to come in. I spent a few days dealing with the General Manager there Steve C (Whom seemed more preoccupied with profit and not losing money than making things right) and his team that tried very hard to try and sell me another vehicle at Prices that were still above some of the other dealerships in town, and I also allowed them to take the car into the shop to verify the transmission issues and other issues with the car (i.e. the Fuel Pump, and Water Pump and Wiring harness that are all failing aswell). In the end they have pretty much state that they did nothing wrong and at this point were asking me for 8000 dollars to fix my car or a huge payment on a new car. The sad thing is that my 71 karmann ghia is back at that dealership again and I had to see it every time I went back over there…. Don’t not buy a vehicle from these people, they are [non-permissible content removed] through and through only looking out for the bottom line and nothing more. [non-permissible content removed]