Audi Birmingham

Audi of Birmingham - awful experience!!! Roberto Rodriguez- Used Car Manager / Daniel Poage - General Manager / Jim Hardy - Brand Specialist / I purchased a used car from Audi of Birmingham at 1314 Grants Mill Way, Irondale, AL 35210 on 12/30/23.  We test drove a 2013 Honda Coupe and took it to our mechanic.  We were told by our mechanic that the car needed new windshield wipers and front brake pads.  Included in the sale it was documented that the brake pads would be replaced along with windshield wipers.  We were told that we would be able to pick the car at the latest 1/5/24 due to them having to order the parts.  We called the dealership on 1/5/24 and we were told the car was ready and upon pulling out of the dealership the brake lights were not working.  We were placed in a rental car due to the brake lights not working and we picked the car up on Monday.  We were told the car was inspected and the bulb must have just blown.  We found out that the deal had not been funded and we continually reached out to Audi of Birmingham with no response back.  I had to reach out to the Capital One Finance to try to complete the deal. Capital One Finance informed me they had been reaching out to Audi of Birmingham with no response to a warranty purchase that we were overcharged for. We were told several times that the paperwork needed to be redone. We did not finalize the paperwork until January 25, 2024 after showing up to the dealership and being told to go home because they did not have the paperwork ready. My daughter had been hearing noises coming from her brakes and took her car to our mechanic on February 15, 2024 and were told that the brakes were not replaced. We were also informed the windshield wipers had never been replaced either. My daughter brought the car back to Audi of Birmingham on February 15, 2024 where she was informed by staff that the brakes were never replaced as was promised at the sale of the 2013 Honda Civic Coupe. Audi of Birmingham placed her in a rental car that day. My daughter heard noises again and took the car back to our mechanic on February 19, 2024 and we were told that the rotors were damaged due to the brakes never being replaced and that they replaced the brakes with $20 brakes from O Reilly which are defective as well. We then went to Audi of Birmingham where we were told that nothing was wrong with the brakes even though we provided an estimate and pictures from my mechanic. A mechanic never looked at the brakes at Audi of Birmingham and the salesman was the one who made the determination that the brakes were fine not a mechanic. We were told that the only person who could talk to us about the repairs would be Daniel Poage. Upon talking to the finance Manager Maurice we were told that they had done their part when they replaced the brakes on February 15, 2024 despite the damage caused to the rotors by them not replacing the brake pads before we took possession of the vehicle where we were promised the brake pads and windshield wipers would be replaced. I think we are being mistreated because we purchased a used car that was not an Audi.