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Landers McLarty Chrysler Dodge Jeep Ram


6533 University Dr NW, Huntsville, AL 35806 (map)
Today 12:00 PM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away from this dealership!!!
Written by lawlady on 09/23/2008
We went to this dealership on July 23, 2008. We purchased a new car from them that day, and the wait was over four hours. Part of our deal was new running boards to be placed on our new vehicle, at no extra charge. We were told 'no problem!' The salesman stated that he ordered them. This was on a Saturday. We were to take delivery of the new vehicle on the following Monday, following a 'detail' of said vehicle. My husband spoke to them three different times on that Monday, telling them what time he would be there. He arrived just as he said he would, at 4:30 pm, and proceeded to wait another 2.5 hours. Come to find out, we were not 'on the list' of customers who were picking up new vehicles! After three phone calls from us!!! My husband was so furious when he finally got our new car that he just got in and drove off. (Maybe our fault???) 'Low fuel light' came on about 15 miles down the road...they did not fill up our gas tank as promised on the window sticker. The following Wednesday i called the salesman to inquire about the running boards, and he stated, "I'm on my way right now to the department to order them." This was still early in our experience with them, so i thought i had maybe misunderstood him the Saturday before. I called the next Monday to see if they had come in (salesman told us it would just be a 'couple of days'), talked to the salesman again, and he assured me that they were indeed ordered, and 'heck, when you bring your vehicle in to put them on, we'll just detail it again for ya and fill up your gas tank! How about that!?" SEVERAL more phone calls to the dealership to inquire about these 'mysterious' running boards, with NO resolve. The third week we owned the car, the dealership called us to have us come back in because they forgot to have us sign a paper. We put them off for a week, waiting for the running boards to appear. On the fourth week, dealership again calls about us coming in, and my husband told them 'I'm not signing anything else until i get my running boards!!!' GM then calls him (we had called him in the third week, got his voicemail, and he never returned our call.) Funny how fast they can call you when THEY need something. My husband told him what was going on, he told hubby to come in after he got off work, and hubby found out running boards HAD NEVER BEEN ORDERED. NEVER. No paperwork on them at all. NADA. LIED to over and over again. Call not returned from GM when we stated to him over his voicemail that we were having a problem with the salesman. But he called us in a hurry when they discovered a paper had not been signed (not our fault.). I will never, NEVER again deal with Landers-McLarty Dodge...not for servicing our vehicle, not for buying another one, not for recommending them to anyone. I wouldn't send my worst enemy to them. They only care about making the sale, and not about the customers at all. I have complained to Dodge about them. Do NOT go to this dealership for any reason!
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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