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Edwards Chevrolet 280


5499 Hwy 280, Birmingham, AL 35242 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Bad experience
Written by Lashunda Clark on 04/07/2017
On Friday March 31, I spoke with an online salesman, (very nice guy). I told him I was coming into town from N. Alabama on April 1st to look at an Equinox, I got there and test drive the vehicle and was gonna do no money down. They kelpt bringing me quotes, interest ranging from 11.99% to 4.25%. I knew I had good credit and needed a much lower interest rate! I spoke with Doug and he told me "Since it was a Saturday, that credit unions were closing or closed (almost 5pm) that he would work out the details for me Monday April 3rd morning." I did get a call and a quote from Justin that I could handle so I was happy that I could get the vehicle I was in need of getting!! I spoke with Justin and asked him what all I need to do, and what info they would need from me since they were gonna drive the vehicle to me from S. Alabama. He told me DL and insurance and we would work out the rest of the details on April 4, the day the vehicle is to be delivered. I get a call from my salesman Lance that my vehicle had sold and I said "yea to me", thinking that he was joking! He said "No,it sold late last night" I asked how? How did this happen? He immediately tried to sell me another vehicle! I told him i wanted to speak with Justin, I did talk with Justin and he states things do happen and nothing he can do! I told him you guys have messed over my credit score and have points dropped and no vehicle to show for this ! I was called several times from this dealership to "sell" me something, I wasnt interested! On the final call made to me, I asked them to email ne my credit hits that they done on me...still haven't recieved an email!! I am very disappointed in the customer service I recieved. Just hope the experience I had, makes someone elses better and the company learns from this mistake! They lost a good customer, I was also referred to them by someone else. Which also leaves a sting for business!! Sincerely, Wish things could have been better
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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edwards280 on 04/28/2017
Dealer Response
Lashunda, we apologize that you felt your recent experience at Edwards Chevrolet-280 was less than pleasing. It's our goal to help resolve this matter while demonstrating the importance we place on providing excellent customer service. If you could please contact us directly, we will personally ensure this matter is resolved and a satisfactory solution is reached. We look forward to hearing from you. Best, Edwards Chevrolet-280 Team
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