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Birmingham Luxury Motors

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Birmingham Luxury Motors
190 Vulcan Rd, Birmingham, AL 35209 (map)
Today 9:30 AM - 7:00 PM
Sales Rating
5 out of 5 stars (29)
Recommend:
Yes (1) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Breach of contract! Stay away!!
Written by Flautiger on 12/20/2017
Deserves a zero rating. They made offer. I accepted next day in discussion with general manager. He told me what to bring and what time to be there. Showed up with certified check at appointed time. Sales manager said deal was off because value changed. Advised I had an appointment and an agreement with GM. Melvin said if that were the case they would do the deal. After disappearing for a few minutes he comes back as deal is off. Advised we had an agreement. GM Bill and Melvin refused to honor. Their word is untrustworthy. Stay away they can't be trusted. Next stop file state complaint and litigation for breach of contract.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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blmlmotors on 12/27/2017
Dealer Response
William: You've unfortunately misrepresented the facts in your review just as you did during the conversations with different salespeople at our dealership. Please allow us to clarify: On Monday, you came in to trade in your truck and we offered to buy it at greater than the dealer trade-in value. Melvin emphasized that the offer was valid for that day ONLY. You chose not to sell then, and thereby rejected that offer. On Tuesday, you called back to speak with Melvin. Melvin clearly advised you that since the offer expired the day before, that we could no longer buy that vehicle at that price. You then called back several hours later and spoke to the other salesperson, Bill, and misrepresented to him that Melvin has inspected the car and made you an offer to buy today, when Melvin had clearly told you just that morning that we can no longer buy that truck at the original offer since that offer expired at the end of the previous day. Bill had no reason to suspect that facts were being misrepresented to him; so instead, he made you an appointment to come in and complete the transaction. It's not until you came in and all parties came face-to-face that the confusion you created was clarified. Even so, we offered to figure a solution out that would be favorable to all, and you clearly refused.
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