Frank Boucher Volkswagen of Janesville

I have bought a VW Routan a month back and worked with Ron Oehm and Jeff Hansing. I have sorted everything with Ron (the vehicle color, options & the price) over the phone before going to dealership. I drove to the dealership thinking it would be sign and drive experience, but Jeff Hansing created a big issue in accepting my pre-approved bank cheque and pushed towards going with dealership financing.For all my previous car purchases, I have used the pre-approved cheque from the same bank at different dealers and no one created an issue. Jeff should have stepped up to provide excellent customer service that any car dealer brag about, instead he was adamant about delivering the vehicle unless I go thru dealership financing. I have been approved 1.9% for 72 months and I have given him couple of options to work with, 1) Asked to offer the same great rate 2) Call my bank for verification of the loan amount approval 3) Finally, I would give my personal cheque and asked to hold the cheque, till the dealership gets the money from the bank, which would be next day. He didn't even try to work with those options and he was not polite enough with me. Ron was honest and polite, Jeff doesn't live up to expectations. So,my overall experience is not good and certainly does not live up to the big dealer standards.