Alan Webb Mitsubishi

I purchased a used 2011 Mitsubishi Eclipse GT from Alan Webb Mitsubishi located at 3608A NE Auto Mall Dr., Vancouver, WA 98662. As an owner of multiple Eclipse vehicles, I knew exactly what I wanted and drove the some 115 miles to check it out and purchase. This vehicle was purchased in August of 2016. I have waited so long to post my review as I was waiting to see the end result of how the lot would handle the remaining details that needed to be taken care of. As you can see, it is a year later. The car met my expectations for the most part, it was within what I wanted. I questioned the front passenger panel as it seemed a tad loose. The man in charge of purchases at the time, AC, assured me that they just neglected tightening it back up after inspection of the vehicle and that it would be taken care of, etc. I was provided with a car facts report that was excellent of course. AC assured me that he had this vehicle run through every inspection and he was present, no damage, no accidents. While working through the process of the purchase there were several small annoyances. Our Salesman, Tom, was very helpful and responsive. I was already pre-approved from my Credit Union and usually these transactions are fairly smooth, I am seasoned in purchasing. When it came time to sign the paperwork, I was being charged more than the advertised price of the vehicle. AC became angry and told me that the listed price was a mistake as it was a sale that ended several days ago. He finally agreed to re-do the paperwork at the price they had the car listed for but it was not easy to get him to do the right thing here, he was very annoyed and it felt like it was a tactic to get people in and charge more in my opinion. The lot sent an employee over the border to Oregon to purchase fuel as we reside in Oregon. This employee was using the phone adaptor plug in that is attached to the AUX cable in the glove box, standard on this vehicle. When the car was returned, the adapter was taken and we didn’t realize it until we were already halfway home. Resulting in me having to order one online since the car lot refused to send it to me as it “vanished”. Several days later the steering felt off. I took it in to a local place to check it out and it turns out it was in an accident. The front passenger area was mangled and completely bent. Needing new parts and alignment which would be an $800 job. I called AC to discuss this. While it is a used vehicle, I had his inspection guarantee. He argued for a while and finally said he would replace the parts and make it whole up to the manufacture specs. I took the car back for the work, resulting in 2 trips as they were unorganized. When I called to ask questions (after researching) just to make sure it would be put back to standard, AC became angry again and said he would do what he said and never wanted to hear from me again. The end result was a half patch job that I ended up correcting on my own. After all this, my grievance with the lot is I purchased a new key cover as the key was held together with tape and a set of paint to fill in a couple small chips in the paint. I purchased this. It was not part of the deal. I STILL HAVE NOT RECEIVED MY ITEMS. I have made about 17 attempts through calling and text message. Several months ago I sent them a bill and letter asking for a refund so I can purchase it locally with no reply. I have been calling once a week all month to speak with a supervisor. I was told yesterday that a supervisor would more than likely not get back to me as they are too busy. After everything, this is the part that really digs into me. I will never be back to this lot. I have filed a complaint with Mitsubishi directly as well. A year is more than enough time to fix this.