Honda of Fife
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Horrible service, terrible service manager!
Written by 07/31/2011
onI had a wheel bearing going out on my Accord, it kept making a horrible grinding sound. I took it to Honda of Fife twice while it was under warranty. They were obviously not happy that I bought some excellent Bridgestone tires, and not thru them. They blamed the tires. I took it and had the tires rotated and the noise still came from only the right rear, but Honda of Fife refused to look at anything else and told me on the second visit it was still the tires. [violative content deleted]! I've been an aircraft mechanic for 24 years and tried to explain common sense troubleshooting but to no evale. Eventually it got so bad I had another mechanic diagnose it, but by this time I was just past my warranty I took it back to Fife and the Service Manager not only refused to even discount his work he was down right rude, nasty, and just worthless. Posted my complaints to Honda USA which probably amounted to nothing and changed the wheel bearing myself. I will always tell people to avoid this HORRIBLE dealership!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No