Enumclaw Chrysler Jeep Dodge Ram

We set a date and time to meet with a salesman to purchase a 2010 Certified Used Jeep Grand Cherokee Laredo 4x4. Internet Mike assured us that it would be there waiting to test drive when we arrived since he would be there much earlier to ensure it was ready. We arrived, no Jeep! On three different occasions and 20-30 minutes of waiting (by internet Mike, Mike Riebe and another salesman who appeared lost while milling about), we were told the car was in service to ensure the Certified Used quality, out back getting pictures taken so they can put it on the internet (by the way, it was already on the internet; this is how we found the vehicle) and then finally at CarToys getting the stereo replaced. On two of these occasions, they tried to put us in a "similar" vehicle that had 10,000 more miles (too many miles for its year) than the one we planned to purchase. They disappeared again seemingly lost at what to do next, so we left. We sent a text to internet Mike to express our dissatisfaction. He made numerous excuses how "he can't do it all" and felt "attacked." Never a disparaging word was used. The Enumclaw CJD's first "standard" is "treat the customer how you want to be treated." Is this how they want to be treated? We agree internet Mike can't do it all, but between 8:30am and our 10:00am arrival, he had no clue the Jeep was not available since the day prior? With today's economy, we thought they would be happy to sell us the vehicle we wanted, ensure it was ready for the test drive OR call to tell us the vehicle was not ready so we would not waste our time and gas driving an hour to the dealership and set up a new time to look at the vehicle. Now, they want to drive the vehicle to our home to make a sale. WHAT? Is this a common dealership practice? NO THANKS!