Marion Automotive Group
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Dealership Service Review
service Rating
Best Sevice Department I've Ever Seen
Written byon 01/10/2012
When my 2012 Chevy Sonic blew its engine 15 days after I bought it (factory error), they service department refused to follow GM's instructions to rebuild the engine. They haggled with GM until they secured a brand new engine, which they installed quickly. They performed test drives and other tests afterwards and discovered that a sensor in the new engine was defective. They personally contacted the lead designer for the Sonic and are working with him to fix the car. They are also fighting with GM to extend my warranty and reimburse my first payment. GM is being VERY uncooperative, but the head of the service deartment has spent hours on the phone arguing my case.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable