Joyce Koons Honda

I would like to personally tell you how much Arra Ashtey is an asset to your company. My husband and I have been working with him personally for months trying to find a minivan. We are over an hour away, and Arra took much of his time to communicate with us on the phone regarding what was available or happen to come in on trade, and never made us waste a trip up there to look at something we never would have bought. In the end, we walked out with a brand new Honda Odyssey (which I LOVE!). He was consistently very professional throughout the whole process and such a great help! With absolutely no complaints regarding Arra, the financing department was horrible. The van was picked out prior to arriving along with the pricing. Arra confirmed with them that once I arrived they could have me out within an hour and a half due to me having prior commitments. John and Tim finally got me out of there 5 hours later, yes FIVE! Yes, the system had went down for a very short period, but between them standing around chatting or being on their phones, it took way to many hours to process a credit application and get the paperwork together! I bought the van on Thursday, early afternoon, and it did not appear to be a busy time of the day. There was honestly no reason that the processing should have ever taken that long! Especially after confirming I would be out of there in a timely manner before I arrived! We have bought many vehicles from you before, and even with walking in, picking one out, and processing everything, we have never been in there for such a long length of time! If this is the standard procedure time now, someone may want to observe what is taking these guys so long to get things done. I will absolutely commend Arra for doing such a wonderful job throughout this whole experience, even when my temper ran short because these guys couldn’t do their job in a timely manner. Love the van, the sales rep, the deal, but the financing department needs some work.