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Bill Page Honda

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Bill Page Honda
6715 Arlington Blvd, Falls Church, VA 22042 (map)
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Dealership Service Review

2 out of 5 starsservice Rating
Fake praises ... fake reviews
Written by PC on 10/14/2017
When I evaluate my today’s experience, it seems that many of the reviews on service may be untrue or paid/prodded reviews. The sales unit in Bill page is excellent, Service unit is not good. For a simple oil change and State Inspection, I have been waiting for two and half hours, although from beginning I had mentioned that my Autistic child is with me and it won’t be possible for me to wait indefinitely . And I had come after a prior appointment. The comments and judgement of the Service personnel ( won’t write the name so that it doesn’t feel biased) was very poor and not professional. I can go on and on... but to sum up, it’s upsetting to see the poor customer service after having been a client for last 11 years. Thanks.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
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almis504 on 10/17/2017
Dealer Response
Dear Valued Customer, I apologize for any inconvenience you experienced in our service department. Your feedback is critical in helping us to improve as a business, and allows us to continually exceed our customers' expectations. I would like to discuss this further with you. Please contact me at (703) 533-5045 or tbrown@billpagehonda.com, so we may try to resolve this matter. Sincerely Tyrone Brown, Customer Relations Director, Bill Page Honda
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almis504 on 10/17/2017
Dealer Response
Dear Valued Customer, I apologize for any inconvenience you experienced in our service department. Your feedback is critical in helping us to improve as a business, and allows us to continually exceed our customers' expectations. I would like to discuss this further with you. Please contact me at (703) 533-5045 or tbrown@billpagehonda.com, so we may try to resolve this matter. Sincerely Tyrone Brown, Customer Relations Director, Bill Page Honda
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