Mercedes-Benz of Alexandria
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Dealership Service Review
service Rating
Kudos for Outstanding Service
Written byon 11/04/2012
When we took our new Mercedes-Benz E-550 to the dealer for an atypical problem, the service manager, John P., spent more than an hour with us, driving the car and really listening to our concerns. During this time, Mr. P. also explained and demonstrated some of the car's special features we had not fully understood and used.
He could not have been more helpful or eager to resolve our concerns.
Then the technical staff found the clamp on the axle boot was missing.
The dealer did not just replace the clamp, but ordered parts and replaced the entire axle shaft, stating they wanted to do a "through" repair.
Being senior citizens, who have owned numerous, luxury cars of various brands, we have never encountered better or more comprehensive service.
Kudos to Mr. John P. and his service staff at Mercedes-Benz at Alexandria!!!
William & Sara
11/4/2012
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes