Ken Garff Nissan of Orem

If I could offer them a negative rating, I sure would. We took our altima in for service when our private mechanic determined our head gasket was blown. Which was totally covered under our 60,000 mile warranty. They told us before they would even test the head gasket we'd have to do over 900 dollars worth of work. Almost all that work had been either done or tested by our mechanic the day before and was totally bogus. They then took a week to tell us Nissan had denied our claim because of a lack of a coolant flush at 30000 miles. I called another dealer to ask about this and was told the flush did not need to be done until 60,000 miles and they were "scamming" us. How embarrasing for them. We went in and complained, the manager (Parker) told us he'd never heard of that (even though the manual states it very clearly). We had to argue for about 20 mins. to get them to cover it. 5 days later they assured us they'd begin work on the car and the car would be done by the following weekend. We made plans and reservations to go on vacation that weekend (Pioneer day). The middle of that week (Wednesday) (after us calling daily and having no calls returned) they told us they ordered the wrong part and that it wouldnt be in until Monday, but that the car would be done on the same day the part came in. We came in to complain and all they offered us was a rental car that would cost us an additional 100. We cancelled our plans, and lost our deposits. Monday rolls around, no calls, Tuesday they called to tell us that it wouldnt be done until Thursday. Apparently the "getting it done the same day the part comes in" was a total lie. When we reminded them of their promise, they told us that if we made them hurry their work, they "wouldn't be responsible if anything happened with it, and would wash their hands of it". Oh, and I'm pregnant and almost had a miscarriage since I had an emergency and I had to wait for mny husband to leave work to get to the doctor, and they knew this all along. MY CAR HAS BEEN THERE FOR 26 DAYS NOW. IT IS OUR PRIMARY VEHICLE. THEY'VE TRIED TO SCAM US, LIED TO US, AND ANY TIME WE WANTED TO CONTACT THEM, WE HAD TO GO IN, THEY DO NOT RETURN CALLS. AND NOW WE'RE NOT SURE WE CAN TRUST THEIR WORK EITHER. ALL WE'VE BEEN OFFERED IS A "WE'RE SORRY". Bottom line: If you actually need your car, don't bother dealing with these [violative content deleted]. It's worth the drive to get to another dealership.