Cutrubus Wasatch Front Kia

This was absolutely the worst car buying experience of my life! If I could give zero stars, I would. My transaction was full of misrepresentation and unethical business practices on the part of the dealer. This review is long – I have a long list of issues with Wasatch Front Kia and if you are considering purchasing from them, read the whole review. I bought a used vehicle in December 2015 from Wasatch Front Kia. First, there was a smoke smell in the car when we test drove it. I told the salesman that if we were going to buy the car, they would have to treat the smell. He agreed that would be part of buying the car – we even both signed a conditions paper for this, although they never gave me a copy. The smoke smell was supposed to be resolved before we picked up the vehicle. It was not, but they promised they’d take care of it that week. It took me over 10 phone calls and nearly 4 weeks to resolve. Second, the face of the contract doesn’t add up. Line 1 is purchase price of the car. Line 2 is for their pulse system (see #4 below for more on that). Line 4 had “Autoqual” but no amount. Line 6 said add Lines 1-5. Line 6 does not equal the sum of lines 1-5. In fact it is $448 higher than the amounts stated on the face. The first time I asked the finance manager on the phone, he told me that the charges were a bunch of miscellaneous AutoQual related charges, but would not elaborate on what those were. Later, on a different phone call, he told me it was a 2 year AutoQual interior warranty. I have asked for a WRITTEN detail/explanation of the $448 charges on multiple occasions and none has been provided. I have made my request both verbally and in writing. Each time I talk to someone about it, I get a different story. I never agreed to a 2 year autoqual warranty. I don't want it. I was not told about it. I was not given an option to decline it. The amount was not disclosed in writing on the contract, yet I was charged for it = Misrepresentation, hidden fees, and unethical business practices. I requested a refund for the $448 – funny that this request is what they choose to respond to in writing –we cannot refund the charge. No other explanation, still no written description of what the charge is for, still no real reason why it isn’t shown on the face of the contract, just “no”. Third, when I sat down to work out the details of purchasing the vehicle, the sales guy wrote $14k on a paper, crossed it out and wrote $13k and told me that he’d taken $1000 off the price. The vehicle was listed online on KSL’s website at the time for $13k = Misrepresentation and unethical sales tactics. Fourth, the sales people told me that all their cars come with the pulse system on the center rear brake light. They said I simply needed to sign a paper. They did not disclose the price tag of $399 nor did they disclose that this was an optional item. When I saw the charge on the contract they told me I’d already signed and agreed to that. = Misrepresentation/unethical sales tactics Fifth, the face of the contract quotes Utah state law: “If seller is not able to arrange financing within the terms disclosed, then seller must, within seven calendar days of the date of sale, mail notice to the purchaser that he/she has not been able to arrange financing. Purchaser then has 14 days from the date of sale to elect, if purchaser chooses, to rescind the contract of sale, pursuant to section 41-3-401.” The contract of sale was dated 12/11/15. Why then, did I receive a letter dated 12/31/15 stating “we are sorry to advise you that we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested.”? The letter arrived in my mail on January 8, 2016. When I talked to the finance manager he stated that the letter was simply system generated and that I had nothing to worry about. I wonder if the rejected credit application goes out to all their customers or if something was up with my loan. Either way, it doesn’t appear that either their system isn’t set up to follow the law (letter dated 20 days after contract vs. 7 days per the law) or their system is garbage that sends out unnerving letters to customers that state their credit application has been denied. Also, nowhere in the letter did they explain that I could elect to rescind the contract of sale due to the rejected financing – at that point I would have taken the car back and put it on them, but the overall 21 day period per the law was over. A letter from the credit union with my approved financing arrived January 12, 2016 – a full month after the date of purchase. Sixth, last week I had to put new rotors on the front of the vehicle because the brake system was grinding them to pieces - the same braking system Wasatch Front Kia represented had just been checked over and mostly replaced by their shop when I purchased the vehicle. The shop I did take my vehicle to (who I know and trust) indicated and showed me that a very cheap plate had been installed and had failed and there was severe rotor damage. Most people don't expect there to be significant problems like this within 3 months of purchasing a vehicle from a dealer, especially in an area they represented had just been worked on. I will never do business with any Cutrubus owned company again and I intend to share my bad experience with others in every way I possibly can. MVED complaint for misrepresentation and BBB complaint for unethical business practices/hidden fees goes out next week.