Skip to main content

BMW of Murray


4735 S State St, Murray, UT 84107 (map)
Today closed
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
this dealership stole my car
Written by hoish on 05/03/2014
My BMW died. I had it towed into this dealership for service. They quoted me a price and delivery date. After a few days, they said the problem was fixed, but they found another problem. I told them I was aware of the problem and a different dealership had tried to fix unsuccessfully. They promised they could fix it. They quoted me a price. When they went to fix it, they found "another problem" which had to be fixed in order for the 2nd item to be fixed. The total service cost would be more than the blue book value of the car! I told them I didn't want the 2nd item fixed and I wanted my car back with just the 1 item fixed. They said that couldn't be done because they had already done most of the work on the 2nd item and they wanted payment. They wouldn't even restore to as it was without a payment more than the car is worth. I walked away and left them my car. They stole it. Don't let them steal your car -- take your car somewhere else.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.