Doug Smith Chrysler Dodge Jeep Ram
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Dealership Sales Review
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Pleasant, but dishonest
Written by 07/12/2016
onSteve was very polite and helpful as we searched for a vehicle, but two big points made it an unfavorable experience.
1. We understand that part of the game of car salesmanship is to wear the buyer down, but the whole process took entirely too long. There wasn't much haggling, so there really was no need for the sale to take as long as it did, nor for us to have to wait an extra almost 30 minutes to get the car back from being detailed once all had been signed.
2. We were also disappointed with the dishonesty over how much of a savings it was stated were getting on the car. We bought a base model vehicle with no bells or whistles, with which we are very happy. But we did not save $7,000 over MSRP. That is a blatant lie, but we realize that is also part of the game of car salesmanship. We should have asked to see the dealer invoice sheet, rather than let the boys crunch the numbers at the privacy of the manager's desk. Their honesty is not required for everyone to walk away happy, but their dishonesty will keep me from recommending Doug Smith Chevy in Spanish Fork to my friends and family.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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dougsmith on 07/13/2016
Dealer Response
Thank you for the review. We are sorry you felt your experience was less than satisfactory. Our primary focus is to make it a great experience every time for our customers. We have tried to contact you and will keep trying. As always we want you to be happy with your purchase. Please give Marvin a call at your earliest convenience. Thank you.
Reportdougsmith on 07/13/2016
Dealer Response
Thank you for the review. We are sorry you felt your experience was less than satisfactory. Our primary focus is to make it a great experience every time for our customers. We have tried to contact you and will keep trying. As always we want you to be happy with your purchase. Please give Marvin a call at your earliest convenience. Thank you.
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