Huffines Chrysler Jeep Dodge Ram Plano

Bought a van for my wife for our 15 year anniversary from Huffines Chrysler. Initial experience with sale person Adam Ortiz was pleasant. As part of the sales the customer receives a "We Owe You" agreement stating items that are negotiated as part of the overall deal. I was supposed to have replacements for two broken external plastic pieces shipped to me once Adam ordered them. Two months later no replacement parts and Adam Ortiz and his floor manager Eddy do not respond back with my repeated inquiries. Once they have your money you are no longer a customer but just a past completed transaction. I have ordered my own replacement parts out of my own pocket. Would have sued for breach of agreement but not worth for how much the parts are. I will say the back office finance rep Mikael Hays is one that I will leave positive feedback on. He is accessible even after the sale with additional warranty services that I purchased. Dishonest dealer for not delivering on written sales agreement. I am telling all of my DFW family and friends not to do business with the Huffines name.