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Trophy Nissan


5031 N Galloway Ave, Mesquite, TX 75150 (map)
Today 8:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
No such thing as a warrenty at Trophy Nissan!
Written by Benz0215 on 07/28/2014
I will never go to Trophy Nissan or reconmend there service department! They lied to me from the beginning. You will pay 80 Dollars extra every month for the warrentys and yet they wont cover you for a blown tire. Dings and dents is a 1000 dollar deductable and must be filed with your insurance company. They are all lies... Bumper to bumper is something your insurance company allready covers! Also, to get a tire patched it takes 3 hours minimum to get in and out the place... Discount Tires rotates and fixes flats for free and only cost you 30 minutes of your time. I bought a run down Altima with 20k miles and it had more Dings and scathes than a 30 year old car and Trophy Nissan refuses to fix or repair the Wore out car even though im paying 80 dollars for the coverage of Dings, Paint, Bumper to bumper, GPS theft, 7 Year transmition warrenty .... they want 1000 dollars deductable in order to fix the dings...Not to mention it cost less that 500 to fix all the dings else where. This is 80 dollars extra every month i am throwing away and its not like i can get the tires replaced when bald.. I pay 10 dollars every month to insure a new tire if i hole in my tire... not to mention it takes Trophy nissan 3-8 hours to fix a flat while discount tires does it free and its only 30 minutes.... Not a bad place to get a car... If you dont mind poor customer service and them to pick a car for you when you have 800 Credit score! Next time i will take my time! I think its funny that Trophy nissan Emailed me to write a review for them for a chance to win 100 Dollars yet i come here to give them what they deserve for wasting my time and money! Eat this Trophy Nissan!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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van_tuyl on 08/26/2014
Dealer Response
Thank you for taking the time to write a review. We are always looking for ways to improve, and your feedback will help us do that. Please know that we proudly stand behind each vehicle we sell and it is our goal to help our customers keep their vehicles in excellent condition, and we apologize for the problems you've been having with your tires and warranty. We'd be happy to discuss this issue further so we can get a better idea of what happened and take a look at your warranty, but we are unable to identify you via screen name. Please reach out to Brittney Crumpton at 972.613.2200 as soon as possible. Your friends at Trophy Nissan
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