South Point Dodge Chrysler Jeep Ram

The service department is incompetent to say the least. I made an appointment to have a safety recall corrected, I showed up on time and began to wait as the recall stated the work would take about 30 minutes. 2 hours later I asked about the progress and was told they hadn't even started yet. It took them the better part of another hour for them to bring me my vehicle (without completing the work) and I left. I called a few days later to schedule another appointment to get the safety recall addressed. I spoke with the service manager and explained my previous experience. This time I dropped the vehicle off and took their shuttle, several hours later they called saying it was ready and the shuttle was on the way to pick me up, over an hour later I called to see why the shuttle hadn't picked me up yet and was told it was on the way. About 30 minutes later my jeep was dropped off at my house (which I thought was a nice touch) but not all of the work had been completed. I call the service manager again and he explained that they would have to order a part. This wasn't a big deal but I didn't like the lack of communication. About 30 days later I get a text from the dealership asking about my service experience so I explained my issues and asked about this part I have been waiting for. He looked into it and found that the part had arrived some time ago but they had failed to notify me. I made an appointment that week for early AM and was very clear when I asked that I get in and out ASAP. I was there for nearly two hours. Do yourself a favor and drive to another dealership, even if it's in another city.