BMW of Nashville

I found a car I was interested in by looking at their website. After playing phone tag and texting all day, there was still no answer as to whether the car I wanted was still available. I was going to drive 2.5 hours just to look at it, and I wanted to make sure the car was available. I finally spoke with the salesman on the phone and we even agreed on a price, pending my inspection of the car. I asked him to hold the keys and that I would be there by 11am the next day. I drove 2.5 hours to see the car. I was greeted with "someone just drove the car and I think they are going to buy it." I was infuriated. He had made no effort to hold the car. We had even texted that morning while I was on my way. I decided to go ahead and look at it anyway, in case the sale fell through. I was shocked at the quality of this "Certified Pre-Owned" car. I have bought a CPO car from another BMW dealer before and the quality was top notch. This car had been painted in several places, with overspray EVERYWHERE. There was even a huge dent in the door and fender. It was completely unacceptable. I then walked over to another car and couldn't believe the paint quality on the rear bumper. On a $26,000 CPO BMW!! I've seen nicer cars at the sleazy corner car lot. It's obvious this dealership does not care about customer service or quality of their cars. I believe if you are going to pay a premium price for a premium car, you deserve quality and deserve to be treated better than you are at the DMV. As for the salesman not holding the keys while I drove 2.5 hours....he blamed it on "company policy." He mentioned no such policy on the phone. Either way, its unacceptable. Management should empower their sales team for circumstances like that, and the sales team should be honest enough to tell you they can't hold the keys. Bad all the way around. I went out of my way to show that I was serious about buying the car. While trying to defend himself, he blamed me for not putting a hold on the car with a $1000 credit card payment! He of course, mentioned no such option on the telephone.