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Honda Cars of Rock Hill


686 Galleria Blvd, Rock Hill, SC 29730 (map)
Today 1:00 PM - 5:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Return trade-in unsafe to drive
Written by ulaanmoo10 on 07/09/2016
I recently went in to buy a car at Rick Hendrick's Rock Hill Honda and was approved.  It was on a Saturday.  We were given the car and told that all the tags and paperwork would be forward to us.  I was so excited.  My first new car that I would finance on my own. 3 weeks later, (this past Wednesday) I get a call that my financing fell through and I had to return the car to the dealership.  I was crushed.  But even more so to find out that they had already sold my trade-in.  The night before I returned the car, I diligently looked through the paperwork, seeing if their were any loopholes to work to my advantage.  I didn't find any.  But I did see in paragraph 4 on the back of one of my pages that they did have to return my trade-in at return of their vehicle, Thursday.  So that at least provided some comfort.  So I was shocked when Matt Donovan, financial advisor, told me my car was gone.  I politely showed him paragraph 4 and the look on his sheet white face was of terror.  He stepped out of the room and came back in a few minutes later and suddenly they had relocated my car.  At another dealership in Statesville.  They had bought it at an auction and drove it up there to sit on their lot.  They were not supposed to take my car off the lot until all sales were through with my financing, per the contract.   Andy, the head financial advisor said that they would have my car back today, Friday.  I called all day today and left numerous voicemails.  No one would respond.  So finally I went to the dealership.  Matt finally came and we got the ball rolling on getting my car back.  He went outside and got it for me and drove it to the front. I got in the car and my windshield is completely broken, my drivers side door paneling is ripped, the window is stuck at 4 inches open, the cruise control light is stuck on, and my aftermarket radio that I paid 300 dollars for is fried.  I went back inside to question them about the condition of my car.  Andy told me that they didnt have anything to do with the condition of the car and he is free to move it wherever he wants.  They told me they would call the police if I didn't immediately leave the lot. That's how you do business Mr. Hendrick?  Give people back their cars in worse conditions than they were sold to you?  I got 1000 for it.  Now I'll be lucky if I can get 200 anywhere else. "Spot deals" are illegal in most states.  SC should be one of them.  I would have much rather have been told to come back on another day than have been put through what I've been through.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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