Land Rover West Chester

Never have we experienced a more incompetent and deceitful group of supposed sales professionals. The incompetence grows from the sales force straight up to the President of WC JAG. The 140 point checkup was not done and then the President of WC JAG tried to tell us the checkups are done when the vehicles arrive, not prior to delivery. Hence, we had a $75,000 car with no windshied washers, non-operating GPS sytem as well as non-operating Folding Mirrors and voice command systems. The vehicle supposedly had a bluetooth hookup - the sales person told us it did not have it and the President of WC said it did have it, it just didn't work. Does anyone know that Jaguar has a problem with the supposed chrome that clouds and there is no recall or dealer assistance? We picked the vehicle up in the dark, so this was not discovered until after we took delivery. We had scratches on the bumper, ripped rubber molding around the driver side door, a dirty cabin air filter and clouded windows. Now - where was the 140 point checkup? Our sales person was to get back to us to settle the bluetooth issue - four days later he still hadn't called. The supposed President of WC JAG thought it was unreasonable to discuss why blatant items were not addressed during the well-advertised 140 point checkup. This is one dealership that resembles a "Boys Club." Very reluctant to speak with women who ask questions and demand answers. This dealership at one time may have been reputable, but now is taking a downward spiral. I find it offensive when customers leave and remarks are made about them by sales people that can be overheard by anyone present. Do yourself a favor - go somewhere else. When dealing with a JAG, you have pick-up and delivery anyway when it's service time. Go to reputable people who will treat you with respect and tell the truth.