Skip to main content

Tom Masano Ford Lincoln


1600 Lancaster Ave, Reading, PA 19607 (map)
Today 8:30 AM - 5:00 PM
Sales Rating
Recommend:
Yes (2) No (0)
Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Bad service
Written by Jenncrotsley on 07/23/2017
I purchased an SUV through Tom Masono and unfortunately it has been a horrible experience. I was told that they had just got this vehicle in stock and that I would have to wait a week to pick it up so they could ensure all was good. That was fine by me so I waited the week then picked it up and exactly 1 week later had to take it back because all of the wiring was bad, not just some but all. They gave me such a hard time in fixing it, blamed me for it and tried to charge me for it. I explained that there is no way in 1 week of me driving it off the lot that I had anything to make all of the wiring bad. They finally fixed that. 1 month later the tirerod went, once again they blamed me and refused to fix it. I ended paying $1400 to get it fixed. Then 2 weeks after that my tires starting goinh flat, again I was blamed and had to pay to get it fixed. It is obvious that they never fully checked the vehicle because there is no way all of that would have gone bad in the little over month that I purchased it. They were only concerned about making a sale and didn't care about the safety of the person driving the vehicle nor anyone else in the road. I can't imagine how awful it would have been had I gotten into accident because of their pure negligence. The vehicle was not sold as is. Be very weary of the dealings that dealership claims to offer because in my experience they are horrible and unsafe.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.