Monroeville Chrysler Jeep

This dealership is nothing but a joke. I do not know about anybody else, but I do not like for someone to rip me off or play around with my hard earned money. I was browsing for vehicles for some time and had my heart set on a Jeep Compass. I browsed the Monroeville Chrysler and Jeep website and found one I was interested in. I scheduled and appointment to talk to someone in sales and also test drive. Well when I arrived at the dealership nothing worked as planned. Needless to say I did not walk away with the Jeep Compass I walked away with a Jeep Patriot instead. So let’s talk about my real experience. My 2014 Jeep Patriot was supposed to have had new tires and I was told there were new tires put on it. Per my observation in the dark I might add, it seemed as if the tires were new. But hey I am no mechanic! I then noticed there was a hairline scratch in the windshield as I was pulling out of the parking lot. It was very small it could have been missed, but as we know scratches in windshields do expand. I immediately stopped and informed them of the scratch. They told me to come back the next day around noon and they would has the glass guy take care of it “free of charge”. I went back the next day which was a Friday with my 9 month old daughter and waited for about an hour for the glass guy and he never showed up. I left and my sales guy told me he would set up the appointment for Monday to have it fixed and that he would call me and let me know the time. Well I never heard from him. I hounded him for about 3 weeks to have my windshield fixed. Finally I went back into the dealership to find out my sales guy no longer worked there. At this point I pretty much demanded that someone take care of it like they said they would. To my surprise the glass guy was finally in that day! He took a look at it and said there was nothing he could do to fix it and that it wouldn’t expand, which was a lie because it did expand!!! The general manager said he would not replace the windshield because my sales guy did not write anything in my customer file stating that Monroeville Chrysler and Jeep was going to fix or replace the windshield. Therefore, I was stuck with this windshield unless it cracked or shattered then the general manager said he would pay my insurance deductible. But why would I even risk it cracking or shattering especially if I am operating the vehicle? So now it’s about 2 months later and I am hearing a noise in the rear of my Jeep and then I hear a whistling noise on the driver’s side. I take my Jeep in 3 different times to have the noises checked. They keep telling me they hear nothing so therefore they cannot fix what they cannot hear. So now I am hearing things? Why not do a multi-point inspection then? My thoughts are this is dangerous for me to drive let alone have my 11 month old daughter riding in. So the problem was never found and I was stuck with this negativity equity (was supposed to be positive) trying to get out of it but I knew it was going to cost me if I tried to trade it in for something that was operable and safe. Finally 9 months later I have traded that Jeep in and have washed my hands of it. Again, this dealership is nothing but a joke. They seem to sell you a piece of crap and then when something goes wrong they won’t even fix it or take the time to try and help you or even compensate you for that matter.