Koch 33 Toyota
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Dealership Sales Review
sales Rating
Aggressive, Lies, Poor Communication, Terrible Dealer
Written by 10/17/2015
onVery aggressive dealership, sales manager also unfriendly and pushy. Told me their Autotrader web app was down in order to well undercut me on my trade-in so they could keep their truck at value and offer it up as such a good deal. Paperwork took well over 3 hours to figure out just to put in front of me to look at. Extra add ons to help pad the price up, maintenance contract also terrible deal for what you actually receive ($3000 contract doesn't even include synthetic oil). Truck had a dent on it that I did not see the day before, getting fixed locally led to them sending the reimbursement check to the wrong place, took way too long (approx 1 month). Communication was terrible, would never be able to reach my salesman or anyone that could actually help me with any of my needs (cancelling maintenance plans, reimbursement check, inquiry on information). Do not go to this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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milhamford on 11/02/2015
Dealer Response
Hello tdj5048,
I am sorry to hear that you were disappointed with your experience with us. I would like to further discuss this matter with you. If you would be so kind as to to e-mail me at tkoch@milham.com with your contact information, I would be more than happy to assist you in anyway that I can. I look forward to speaking with you.
Best,
Tom Koch, GM
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