Bob Moore Ford

I bought a car one year ago with thier top tier warranty, well the warranty company is also owned by Bob Moore, my car has been in the shop for over 8 months of the year I've owned it. The expensive warranty has been a total wash. As I now have paid 8,000 out of my pocket and they still will not correct the issues needed to have a running car. This car was $40,000 last year.. Now being in finance I understand depreciation. But when I went in and asked for an even trade just to have a car that actually runs its was as if I was invisible. They then offered me 17,000 for it on a trade scenario. Really my car you sold me depreciated 52% in one year?! And you won't even work to try and make it right? So I'm now out a lot of money and the car had another problem causing it to be almost unbearable to drive. Needless to say I will never buy from them or recommend them to anyone ever again. I will give them a shot at making this right but the @customer service portion is awful.