Flow Chevrolet Buick GMC
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Do not shop here!
Written by 12/18/2017
onCROOKED BUSINESS!
Bought a 2017 Cruze Hatchback with 2100 miles. It had previously been used as a loaner and had sat on the lot for a while. I noticed a vibration on the test drive and stated that I would buy the car, but the vibration needed to be fixed. So the sales department added the concern to the we owe, and told me that it would be looked into.
After taking the vehicle back twice during the first month the issue had still not been fixed. The service manager told me he didnt feel anything, so there was nothing else they could do.
I went to Steeve Moore Chevrolet in Charlotte to have it looked at, and within twenty minutes that had verified my concern, and offered a solution. The tires needed to be replaced.
I contacted Flow about the recurring issue and was told they would not do anything to correct it. In my mind, this means I was told a fairly blatant lie just so I would purchase the vehicle.
Now I am out $600.00 for new tires on my brand new car. Thanks Flow, I just love being ripped off.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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flowautomotive on 01/03/2018
Dealer Response
Hi Dustin,
I regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If the tires are faulty per the manufacturer's defect specifications, the GM warranty will cover replacement tires. I will be glad to schedule a time to pick up yo ur vehicle, leave a loaner vehicle for you to drive while we replace the tires and deliver your vehicle back to you when the work is completed. If you are willing, please contact me directly at (336) 760-7000 or rcasper@flowauto.com. I look forward to hearing from you.
Regards,
Robbie Casper
Service Director, Flow GM Auto Center
Reportflowautomotive on 01/03/2018
Dealer Response
Hi Dustin,
I regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If the tires are faulty per the manufacturer's defect specifications, the GM warranty will cover replacement tires. I will be glad to schedule a time to pick up yo ur vehicle, leave a loaner vehicle for you to drive while we replace the tires and deliver your vehicle back to you when the work is completed. If you are willing, please contact me directly at (336) 760-7000 or rcasper@flowauto.com. I look forward to hearing from you.
Regards,
Robbie Casper
Service Director, Flow GM Auto Center
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