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Jeff Gordon Chevrolet


228 S College Rd, Wilmington, NC 28403 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
You can't expect to hold me accountable for something I said
Written by elizabeths2 on 04/24/2016
I am the average consumer like you. I did a thorough research before committing to 2015 Equinox. As advertised, seemed to be the best value to comparable models. Like many people I am buying a new home. Having payments would hurt the loan process and approval amount. Because I have a great credit score and the money, I decided to do a one time pay for the 2 year lease up front as one payment so that it wouldn't impact my home loan. I raised my concerns about what would happen if I was in an accident and the car was totaled because I would need to do something different if it wasn't covered. Their finance manager(Nick) assured me any unused months would be prorated and given back to me by their gap coverage. Based on what was said to me, I bought the car and 6 months later was hit by an uninsured motorist that ran a red light. My insurance did their part. I waited almost 3 months, trying to work with them. They didn't give me any of my money back (gap coverage).The contract I signed with Nick did not specify that it did or didn't include gap coverage. So they chose not. When I tried to talk to Nick at Jeff Gordon about it, he quickly replied "yes they should give you the unused months back". When I explained they weren't, his response was "well you can't expect to hold me accountable for something I said". Before acting irrationally, I gave Jeff Gordon the opportunity to fix their mistake. They tried to sell me a car was their solution. I am taking them to court. But my message is this, if I had known about how shady and dishonest they were, I definitely would've gone somewhere else. If they can lie about whatever they like and not hold to it, is this someone you want to do business with?
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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