Jeff Gordon Chevrolet
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Dealership Service Review
service Rating
poor quality assurance
Written byon 06/02/2013
I took my Mercedes to JGC for body work as they were a preferred shop for Geico. When I went to pick up the car, the paint was not even close to being a match The manager told me according to the VIN, that was the correct color. Well apparently he didn't even look at the car before he drove it out of the shop, because it was painfully obvious the color was way off. Also they had to replace the front bumper. They are supposed to use new parts but this bumper was obviously used as it had holes drilled in it (which were not even aligned straight) for a license plate. Mercedes bumpers to not have holes for license plates. Of course the manager insisted it was new. Do not use these guys, they are terrible
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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jeffgordon on 08/21/2013
Dealer Response
We truly apologize that your recent
visit was not a positive one.
Our goal is to give excellent customer service on every interaction, and we always listen to our customers when they give us feedback regarding their experience at the dealership.
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