Randy Marion Chevrolet Buick

My fiance and I purchased a barely used 2015 Sonic from Sudi on Jan.16,2017. When we got there, my initial impression of Sudi was fair. He was a bit shifty and would not maintain eye contact. I explained to Sudi that I had previously sold cars professionally in another state, and I am not here to nickel and dime him. I want what I want for fair market value. During the negotiation process two things bothered me: 1. Dealer Doc fee $799 2. Misc Fee $770. I tried to negotiate the doc fee as this was an outrageous amount. The dealership I worked for in another state had a $239 doc fee. At las, Sudi said it was non negotiable, same with the Misc Fee. When I asked about this misc fee, I was told that it is a "free" one year detailing service at their shop. They do it because their name is on my vehicle, and they have to stay looking good. I didn't want to include this amount in the term of the loan, but they wouldn't let me purchase the vehicle without financing this "Misc" Fee. After a while back and forth, we got to a number I was comfortable with, and shook hands. Now it was time for paperwork. When we got the the "WE OWE" section, it was blank. I reminded Sudi about the "free" detailing, and the stains that needed to be removed from the interior. Sudi wouldn't include this in the "WE OWE" section, he said it those items were assumed. Irritated, skeptical, yet tired, we proceeded to the loan officer. In the loan office was a $25,000 touch screen desk, financed by the outrageous dealer doc. fee. This desk was pretty cool, it contained all of documents we needed to sign, and special pens we could sign on the screen with. The only downfall to this technology is the dimly lit screen, and the small font. My fiance and I felt rushed through the entire process, the loan officer was intimidating, and spoke quickly. Each document we arrived on, the loan officer would state the title, and tell us where to sign. We would sign, then he would quickly swipe to the next document. I specifically remember when we got the the ResistAll paperwork. The loan officer said the title, and we saw the $770 fee. I asked about it, and the loan officer said that we talked to Sudi about it. I made a snarky remark regarding the insanity of being forced to pay for "free" detailing. I could the loan officer wanted to get us out of the room as quickly as possible because he didn't reply to the comment. After getting out of the loan office in about 20 minutes (which I think is a record,as in my experience, this would take at least an hour), we were instructed to wait for the car in the waiting room. We were told the car was almost out of detail. My fiance and I went out to have a cigarette to pass some time and stress along. When we came back inside, the car was waiting for us around the corner. Sudi handed me the key. I got in, and he said "oh, by the way, don't forget about the free onstar." I looked up, and noticed the stains still on the ceiling, then over at the stain on the passenger seat.I rolled down my window to yell to Sudi, but he was already inside. I didn't go in after him, it was late, I was annoyed and didn't want to cause a scene. I decided that I would call in the morning. I did just that, for about a month, leaving voicemails. Never angrily, but each time more urgent. Almost 3 months later, my check engine light came on, and I experienced a minor issue with my vehicle. After an experience all in it's own with the service and detail department, it was finally revealed that my fiance and I were schemed out of $770. To make a long story short: this misc fee is actually a product and warranty in which protects the interior and exterior of my vehicle from stains for six years. SUDI was so [non-permissible content removed] that it leaked through the entire dealership. Do Not Purchase your next vehicle from RANDY MARION, if you meet SUDI: Run away! Lesson learned: Read the fine print.