Randy Marion Buick GMC

I visited the dealership on a Tuesday evening, test drove the 2013 Verano and the 2013 Lacrosse and decided that the Verano was the vehicle I wanted to pursue. Researched their website and saw that they offered the 24mth Experience Buick 10k miles lease for $199/month with $1,259+taxes and fees due at signing. The main finance guy was closing another deal, so I talked to Ron, who proceeded to replace the $1,259 with $1,759 and tried to show me a higher-priced national advertisement. When I pointed out their website, he acted like it was the first time he saw it, and said that he wouldn't let $500 get in the way of a deal. It was late, so he was going to check on other incentives and would call me next day (Wednesday). Wednesday passed, so I called them late Thursday and talked to my sales rep, Zach. Told him that Ron failed to follow up on Wednesday, as promised. I asked Zach to get Ron to call, and Zach hung up to go talk to him. Zach then called me back himself with a quote: they could do $195/month with $1,259 total due at signing (emphasized twice that it would not be just down payment, and they had enough room to cover the taxes and fees). I asked him to apply the $1,000 lease conquest, as I am coming off another vehicle lease, which would lower my out of pocket to $259. He was going to check on that and get back to me. Friday afternoon rolled around, so I called back. Zach was out of the office, so I asked for Ron. He acted all annoyed that I bothered him, and proceeded to increase the needed amount due at signing by $1,000!! When I told him about the bait-and-switch from what Zach quoted me, he said that he wasn't on the phone, so he has no clue what Zach told me. He also offered a half-hearted apology for not calling me when promised or when I followed up, and said that he relies on his salesmen to remind him to follow up with customers. Really? I called Zach on his cell and he promised to have the GM Jeff Leahy call me the same day (still Friday). Did not hear anything until Monday evening (the 7th day after I told them I want to get a lease with them) and found out that Zach was out the whole weekend. Asked for Jeff, who seemed to not know anything about the situation. He listened intently and said that he would look to get the deal rolling again. Next thing I know, the finance manager Damon calls me, and he talks about a 39-month lease instead of the 24-month one, so I have to give all the details from the beginning to a fourth person... He also acted like he doesn't know who puts their offers on the website, so he couldn't speak about it... He went back to his desk to run some numbers, and called me back with the numbers similar to Ron, about $1,000 more out-of-pocket than Zach’s quote. He proceeded to tell me how great of a deal that is, so I had to stop him and give him the customer perspective: nobody from their dealership follows up with the customer when promised; they either don't communicate to each other or they pretend to not know what each of them relays to customers; nobody knows who manages the sales offers from the website; and the icing on the cake, the bait-and-switch between sales and finance. My advice on this dealership: run away from it, as fast and as far as you can. They seem to have the old-school sleazy used car sales mentality, and don't seem to value educated new-car customers (harder to upsell). My impression is that they won't give you the time of the day, if you know where the vehicle price needs to be and if you are not a potential customer for gouged financing and insurance products.