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Volkswagen of South Charlotte

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Volkswagen of South Charlotte
9900 South Blvd, Charlotte, NC 28273 (map)
Today 9:00 AM - 8:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Bernie Madoff masquerading as a service department
Written by katone1 on 04/17/2017
If I wanted to get fleeced by a mechanic I would have stayed in NYC. I needed a rear seat belt tensioner repaired (again). First time it was repaired in NYC, it was $50.00 or so. Here at VW of South Charlotte they want to hold me up for $800 & change, AND they also threw in a quote for brakes, rotors and some other BS I never asked for. If you have a VW or other German car, go to a local shade tree mechanic. You'll get better service and leave with your dignity and wallet intact. VW needs all the friends they can get, with their ongoing corporate scam regarding diesel mileage being a complete lie and a sham....I guess it trickles down to the dealer level also.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
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vwsouthchar on 04/18/2017
Dealer Response
We regret to hear that you have a negative impression of our service department. We strive to provide our customers with honest, knowledgeable vehicle repairs. We would appreciate a chance to discuss your experience with you; please contact me so I can address any concerns you have. -John Schmidt, jschmidt@vwsouthcharlotte.com
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