Keith Hawthorne Ford
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They lie to the consumer
Written by 03/06/2016
onWe brought our car there about 2 years ago. We traded our prior ford lease in. My credit was excellent but at the last minute they made my husband co sign. I have owned businesses and many cars and have not had a "co signer" in 30 plus years. About 6-7 weeks later I had not gotten a payment notice so I contacted Ford directly who told me that Vin number was still on the lot. I said No the car was sold to me almost 2 months ago. They never did the paper work. Then they sent a bill for a carpet for the trunk they said was missing on inspection. It was not. We were charged the $22 for "over miles" on the car. They were a JOKE only thing missing is their clown suits. Never had I dealt such seedy dealership. As for "Mr." Hawthorne he is just some coward that never returned a call or email. Hides behind the "name" FYI - I peeled the Cheesy sticker off my car. Total nightmare.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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keithhawthorne on 03/10/2016
Dealer Response
Thank you for taking the time to bring this to our attention, katherinem1. Customer service is one of our top priorities and we are disappointed to learn of the situation you have described. We would like you to contact us at your earliest convenience so we can work with you to resolve this matter to your satisfaction. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.
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