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Dealership Sales Review
sales Rating
dishonest sales
Written by 01/09/2018
onMy wife when to buy a car to this dealership with my brother in law, and Aramis Taveras was the sales person assign to them, my wife originally want to buy a new Toyota highlander 2017 but he convinced to buy a used Honda Pilot 2016 with 31000 miles for the agreed price of 29999 plus taxes. My wife don't speak any English neither my brother in law, after they agreed they when to financial to sign the paper work, and they told her to sign here and there, and she trust them. I just came back from work out of state and find out that in the contract they actually put the price for 35000 dollars plus 1265 dollars for extended warranty that start on January 2015, even that she just bought the car on November 17 2017.
I when today January 9 to try to talk to them and nobody is willing to help us with this dishonest salesperson. I talk to the PRE-OWNED SALES manager MARTIN FLORES, who originally have an attitude, and told us, she sign it so she is responsible and is nothing that they can do.
Finally after two hours of talking to them, the manager came again and say if we have any proof that the sales person Aramis told us, he can try to help us, but we don't have any proof other than the contract, because he keep the original estimate.
I found a lot of discrepancies on the paperwork, some say new, some say pre-owned, also the warranty, and the price. They ignored the TRUTH IN LENDING ACT, which stipulates that car dealers need to be very clear about costs when selling a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No