Potamkin Manhattan Buick Chevrolet GMC
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Dealership Service Review
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Written byon 10/03/2017
One incompetent dealership. Technicians are worthless, and they think you are dumb. Was told by one Cadillac dealership that one of my lifters are ruined. Potamkin Cadillac master technician tells me that sound is normal. All Cadillac's make that sound. This is not my first, second or third Cadillac Escalade. None of them made that noise. I have a knocking in my wheel. Potamkin master technician claimed they couldn't replicate the problem. Took a test drive with me. I pointed out the noise three times to him. Claimed he didn't hear no noise. Pointed it out to him again. His response.. oh these are heavy vehicles, they are supposed to make that noise. Cadillac no longer makes quality vehicles, nor do they stand behind the products they make. And they wonder why nobody buy American no more. This is my last Cadillac, I'm going foreign. Waiting for the BMW x7 so I could finally rid myself of this Escalade.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No