Grand Prize Chevrolet Buick GMC
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Dealership Service Review
service Rating
Terrible Service
Written byon 05/08/2018
Horrible experience! Do not take your vehicle there for service. They can't even fix a weather strip properly. They literally tried to upsell me a whole new set of tires, failing to realize that I had already replaced the tires through them only 900 miles ago.
I should have known better when they made me pay for the labor to replace a rim that was chipped on a brand new car before I took possession.
The service manager, Don, even tried to convince me that my 900 mile tires needed to be replaced because the car was stored in an unheated garage over the winter. All he was doing was trying to cover for the incompetence of his service team.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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dealerreply on 05/11/2018
Dealer Response
Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. I would like the opportunity to talk to you more about the events that transpired. Please contact me directly so we can work on this together. Sincerely, Bill Fagnan 845-507-1714
Bfagnan@grandprizeauto.net
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