Lexus of Queens

The level of frustration and regret we feel from purchasing our pre-owned vehicle from this dealership is astounding. The whole experience was so terrible we will NEVER be going back here again and we advise others to stay away as well (please read all the negative reviews online for yourself). This dealership was incredibly unprofessional and operates their business in such an unethical manner. We worked with salesman, Dennis and his manager, Richard, to purchase our white 2009 Lexus IS 250. We negotiated on the price and agreed to have them fix the front interior leather seats and the front bumper (later they also decided to “fix” the back bumper for us as well). We initially inspected the car on a Saturday and they encouraged us to come back that following Tuesday (the last day of the month) to pick up the car and complete the paperwork. On Tuesday morning while on our way to the dealership we get a text message from Dennis explaining that the car was still in the auto body shop and would not be ready to be picked up that morning. We were annoyed that they failed to inform us sooner but we didn't want to rush them so we told them to take their time. We live in Brooklyn and traveled to Queens via the subway so we waited around the area. After waiting a little over 8 hours we get a call from Dennis saying we would not be able to get the car that day, it wouldn’t be ready. We were really frustrated with the complete lack of communication between Richard and his team (Dennis and the auto body shop they work with, which was literally blocks away). Richard didn't think it was a big deal and simply told us to come back the next day, without once putting into consideration people have to work and cannot be taking days off because their car dealership is so unprofessional. He of course put the whole blame on Dennis who he explains has been “a car salesman for two weeks and doesn't know what he is doing”. I’m sure this isn't the first time he has used that line. In the end Dennis drove the car to Brooklyn for us the next day. Shortly after, we discovered there was a crack on the windshield (please see attached picture). We contacted Dennis about it right away but decided to fix that on our own since it was a simple fix and didn't want to go back there after what happened last time. However, after a little over a week of having the car in our possession we realized there were cracks in the paint on the back bumper (see pictures) and further investigation lead us to unsightly paint drips as well. The paint was also completely rubbing off on the front bumper as we were cleaning it. We admit we know nothing about cars and immediately brought the car to another auto body shop and we were just shocked. The bumpers were never sanded down before primer and paint application. The paint they used was of the cheapest quality. They didn't let the separate coats of the paint dry before applying other coats on top. The paint was literally coming off in sheets (again please see pictures). The most ridiculous was the fact that the back bumper was only attached with ONE screw and other screw was no where to be found. The head lights wasn't screwed on properly either and was coming out as the bumper was removed for further inspection. We were told this sloppy job could have been done in under 2 hours and yet we waited about over three days for it. At this point we were beyond angry and I called Richard and of course he put the whole blame on the auto body shop. He told us to bring the car into their dealership because he wants to see these issues and that there was nothing he could do for us unless he saw the problems. But seriously who would ever bring their car to this place ever again?! After days at the new auto body shop we received more bad news, the front bumper would have to be totally replaced because whatever chemicals they used on the bumper before was preventing the any paint from securely adhering. Even after the bumper was repainted the paint would eventually come off in sheets again. Needless to say this whole ordeal has been a nightmare and we really hope no one has to go through what we experience at Lexus of Queens. You have been warned, go at the risk of your own expense.